Delivery & Returns

DELIVERY
Please see your region below for more information on delivery method and prices. If you are waiting for your order, you can track your delivery using the details provided in your confirmation email. Or else, you can always email us at hello@damica.co.uk 

 

UK

£6.99 / free for orders over £200
All our parcels will be sent via Royal Mail and signed for. Upon dispatch from us; this typically can take 1-2 business working days to arrive.

 

REST OF THE WORLD 

£30.00/ free for orders over £250
All our parcels will be sent via Royal Mail and signed for. Upon dispatch from us; this typically can take 1-2 weeks to arrive.
 
Customs & Taxes
Please be aware international deliveries will be subject to import taxes, fees, levies once the order reaches the destination country (now including Europe). Damica London Ltd has no control over any delays or charges and cannot predict if these might occur. Any charges must be paid by yourself, please check the email address you used to place your order, as customs normally contact you this way if necessary. You may wish to contact the relevant Customs authorities for clarification before placing an order.
 
Dispatch Times
Orders placed before 1pm will usually be dispatched on the same day. If you need your order to be delivered on a certain day, or would like us to delay postage, please send an email to hello@damica.co.uk.

If you have paid via PayPal please leave 1-2 days for the transaction to clear.  Transit times are always given in working days, and can be subject to delays.

 

RETURNS

We hope that you’re happy with your new purchase, but we understand that sometimes things don't feel quite right. You can return any unworn items to us within 14 days of receiving your order for a refund, or within 28 days for an exchange. Simply fill out the return form in your box and post your item(s) to:

Roughway
Heath House Rd
Woking
Surrey
GU22 0QU

All items must be unworn and sent back in their original packaging. 

Please note that Damica London is unable to refund any postage costs, duties or taxes, with the exception of faulty goods. We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit. UK and International exchanges will be charged a delivery fee to send out the exchange item. 

All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods.

All returns will be processed within 10-15 working days.


Faulty items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can look into the issue and correct it.


Exceptions / non-returnable items
Unfortunately we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.